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Universal Fine Prints

 

Any customer visiting the website with Valid Email ID & Mobile Number can register. But the deals can be bought only by eligible OmanTel Makasib Customer only.

After sign up & selecting any deal, customer will be requested to enter the promotion code.

Dial *224*33# to avail the offer. Promotion code will be sent only to eligible Makasib members. Promotion code is valid for 24hrs only. If the promotion code has been utilized or wrong customer needs to request again for the promotion code by dialing *224*33#.

Makasib customer can also visit the OmanTel Mobile Application & visit the section for Makasib Daily Deals for requesting for code.

These restrictions apply to every Dealighted.me Deal, unless specifically contradicted in the Fine Print:

> Not valid for cash back

> Must be used in one visit

> Does not cover additional tax, service charge or gratuity (unless otherwise stated)

> Cannot be combined with other offers

> Cannot use until day after purchase (unless otherwise stated)

> All bookings are subject to availability

> All bookings with confirmation are non-refundable


Refund & Returns for Products:

In an effort to get products to the customer in the quickest time possible, products are dispatched for delivery automatically with the issuing of the respective voucher. Therefore, we are unable to offer refunds on products after the customer has received the voucher as the product will have already been dispatched for delivery.  All returned items should be with original packaging (box/bag/cover).

Product Warranty: Unless specifically mentioned in the deal, products are not covered by warranty.

Defective Products: Will be fully refunded upon the customer returning the product to Dealighted.me within 7 days of receiving, conditional on the item(s) being unused and in original packing condition.

Defective: In the event that an electronic product has a technical defect (manufacturing defect) at the time of receipt or during the period stated as warranty by Dealighted.me in the fine print of that specific deal, in such cases Dealighted.me would first make an attempt to fix the product.  If we are unable to repair the product in 14 working days since receipt of the item, then in that case we would either provide a replacement for it or a refund.

For Services: 

Returns are handled on a case-by-case basis. Within the limits of reason, we’ll do what it takes to make you happy. Unless there is something wrong with the purchase, we are generally unable to offer refunds after one week from the purchase date. If you’d like to discuss returning a deal, submit your request through to TeamOman@dealighted.me

For Tickets:

Dealighted.me Voucher for Ticket Deals cannot be exchanged, refunded or returned after the customer has received the voucher, unless the event is cancelled or moved to another date. 

Product Delivery Restrictions

Undeliverable Items:

The courier company will attempt to contact and deliver a product to the customer for a period of 7 days. In addition, Dealighted.me team will also try to contact the customer for an additional 7 days to inform them of the delivery. A product is deemed “Undeliverable” if neither the courier company nor Dealighted.me Team are able to reach the customer during that period. 
This may be due to unanswered phone call attempts or wrong contact and delivery information. 

We cannot guarantee the availability of the product beyond this time. If the product is no longer being held, and upon the customer’s request, a refund can be processed to Dealighted.me Wallet Credit less the delivery charges payable to the courier company, EVEN IF THE DELIVERY IS NOT COMPLETED.

Out of Delivery areas

The following list details locations within the Oman that are classified as “out of delivery” areas wherein a hand delivery cannot be effected.

Additional Deal FAQ

These answers apply to all deals, unless specifically contradicted in the Fine Print.
How long do I have to wait to use dealighted deal once I’ve purchased it?

You can start using Vouchers after the deal ends or instantly depending on the “Fine Print” of each deal

Do I need to book in advance when using my Voucher?

Advance booking is essential when redeeming your voucher unless specifically contradicted in the Fine Print. Any further redemption instructions will be included in the Fine Print section.

Do I need to mention voucher when booking?

Yes. Always quote voucher # when booking.


How do I print a PDF voucher?

To download your Dealighted.me in the PDF format please follow the steps below, which apply for any voucher you purchase:

1.      Log on to makasib.dealighted.me

2.      Click on the login button at the extreme right hand corner of the blue ribbon across the page  

3.      Enter your username (the email address registered with us) and your password

4.      Once logged in, please click on the ‘My Voucher’ section of ‘My Account’

5.      Click the printer button next to payment status to download and print
 

Can I give this voucher as a gift?

Yes. Don’t worry if your name is on the voucher you are giving, as long as the reference number hasn’t been used yet, your friend won’t have a problem redeeming the voucher.

The Fine Print says “1 voucher per person, multiple may be purchased as gifts.” Can I buy myself some vouchers as gifts to myself and use more than one for myself?

No. If the Fine Print states "1 voucher per person", you can only redeem one yourself.

Location & Contact

Shield Bussiness Solutions LLC
P.O. Box 932, Postal Code 112,

Ruwi, Muscat , SUltanate of Oman

 

Customer Service:
8:30 Am to 5:00 Pm

+968 9010 1049

+968 9010 1059

 

Help and Support:

TeamOman@Dealighted.me

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